MFM Plumbing ("we", "us") respects your privacy. This policy explains how we handle personal information collected through this website, in line with the Australian Privacy Principles.
What we collect
When you contact us or submit a quote request we collect the details you provide: your name, phone number, suburb, email address (if given) and a description of the job. Our website host may also log technical information such as your IP address and browser type for security purposes.
How we use it
We use your details only to respond to your enquiry, quote and carry out work, and keep records of jobs we've completed. We do not sell or rent your personal information.
Cookies, analytics and advertising
We may use tools such as Google Analytics and Google Ads to understand how visitors use our website and to measure the effectiveness of our advertising. These tools may use cookies and collect information such as pages visited and how you arrived at our site. You can control cookies through your browser settings and opt out of personalised Google ads at adssettings.google.com.
Who we share it with
We share information only with service providers who help us run our business (for example our website host and email provider), or where required by law.
Storage and security
We take reasonable steps to protect your information from misuse, loss and unauthorised access, and we keep it only for as long as we need it.
Access and correction
You can ask to access or correct the personal information we hold about you, or make a privacy complaint, by emailing mfmplumbinginfo@gmail.com or calling 0497 317 064. If you're not satisfied with our response you can contact the Office of the Australian Information Commissioner at oaic.gov.au.